September 28, 2020 – Hamilton Square, NJ – As individuals return to school, work, and other aspects of their daily lives this fall, Berkley Accident and Health, a Berkley Company, has introduced a COVID‑19 Symptom Checker and Physician Access service for Stop Loss policyholders. This innovative new service lets employees and their dependents check their symptoms and connect virtually to a physician who is board-certified in emergency medicine. The COVID-19 service provides a tangible benefit to policyholders, in a time when employee safety is a top concern.

“The need for remote services during the pandemic has increased. With this in mind, we’re providing an innovative online tool designed to help policyholders keep their workers healthy and safe,” said Brad Nieland, President and CEO of Berkley Accident and Health. “Berkley Accident and Health is committed to helping clients better manage the risks facing their self-funded health plans, and this value-added service demonstrates our continued commitment.”

“Before the COVID pandemic, many patients were skeptical about the effectiveness of telehealth. But now, adoption rates have skyrocketed, as patients have looked to the convenience and speed of virtual care,” explained Lee Davidson, Senior Vice President, Stop Loss Division, Berkley Accident and Health. According to a recent McKinsey survey, there has been a massive acceleration in the use of telehealth during the COVID-19 pandemic, with 46% of U.S. consumers now using virtual health care visits.[1]

Individuals displaying symptoms of COVID can speak via phone or video 24/7 to a board-certified physician, who can recommend the best course of action. This secure, virtual service allows them to remain safely at home, without risking additional exposure to the virus. The COVID-19 Symptom Checker and Physician Access service is provided by MedCall Advisors, a leader in tele-emergent care, and their in‑house physicians.

Employer Stop Loss insurance protects employers with self-funded plans from catastrophic claims over a predetermined level. MedCall’s services may not be available to all employers or in all states.

For more information, contact your Berkley Accident and Health representative.

For your convenience, Berkley Accident and Health is providing access to MedCall to its policyholders for medical assistance/information, but Berkley Accident and Health does not endorse the use of MedCall or the information, products, or services (including, but not limited to, the appropriateness or suitability of any diagnosis, course of treatment, or medical advice) provided by or accessible through MedCall. Access and use of MedCall, including the information, products, and services on or available through MedCall, is solely at your own risk, and Berkley Accident and Health makes no representations or warranties, express, statutory, or implied, with respect thereto. Berkley Accident and Health is not responsible or liable for any damage or loss caused, or alleged to be caused, directly or indirectly, under any theory of law, by or as a result of the use of or reliance on any information, products or services accessible from MedCall. BERKLEY ACCIDENT AND HEALTH IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, PRODUCTS OR SERVICES THAT YOU OBTAIN FROM MEDCALL.

The MedCall COVID-19 Symptom Checker and Physician Access will collect personal information that will be kept confidential according to MedCall’s Privacy Policy.

About Berkley Accident and Health

Berkley Accident and Health is a member company of W. R. Berkley Corporation, a Fortune 500® company. Berkley Accident and Health provides an innovative portfolio of accident and health insurance products. It offers four categories of products: Employer Stop Loss, Group Captives, Managed Care (including HMO Reinsurance and Provider Excess), and Specialty Accident. The company underwrites Stop Loss coverage through Berkley Life and Health Insurance Company, rated A+ (Superior) by A.M. Best. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued. For more information, please visit www.BerkleyAH.com.

About MedCall Advisors
MedCall Advisors is the nation’s leading tele-emergent care provider that immediately connects patients to in-house physicians board certified in Emergency Medicine. MedCall focuses on immediate consults with physicians experienced in acute illnesses and injuries. Providing virtual information and immediate connection to an emergency physician allows employees get care conveniently and quickly, as individuals and businesses return to school, work, and other key aspects of their daily lives. Patients connect to physicians in a secure environment through phone, computer, or tablet portals available 24/7 and in multiple languages. MedCall offers an online COVID-19 screening tool that identifies risks and gives at-risk patients the option to speak to an ER physician for further analysis. For more information, please visit www.MedCallAdvisors.com.


[1] McKinsey COVID-19 Consumer Survey, April 27, 2020, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality.


BAH AD 2020-77

Berkley Accident and Health Introduces COVID-19 Telehealth Service for Employer Stop Loss Policyholders was last modified: September 28th, 2020 by Samantha Smith

Important COVID-19 Updates

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